(Updated Tuesday, March 17, 2020)
Amid ongoing concerns about the Coronavirus COVID-19, City Credit Union is closely monitoring the latest reports from the Centers for Disease Control (CDC) and has taken a number of precautionary measures for the health and safety of our members, staff and volunteers. We wanted to reach out and share a few of the ways we are here to serve you during difficult this time. While we don’t know a time frame at this point, be assured that these measures are temporary.
If you visit our branch, please know our team is available to serve you through our drive-thru. We will be able to continue to close loans through e-signature methods and will make accommodations for those who do not have access to email. To that end, we are implementing best practices recommended by CDC for sanitizing and educating staff on procedures. Our locking night drop located in our drive-up lane is available 24/7. It is opened first thing in the morning and anything deposited is processed immediately.
While the lobby is closed, drive-up hours will remain
- Monday – Friday, 8 a.m. to 6:00 p.m.
- Saturday – 8 a.m. to Noon
We are encouraging any employees who may feel sick to stay at home, and encourage you to stay home if you feel ill.
We also encourage you to access your account from home at City-cu.com, or use the Teller 24 by calling (816) 252-2415 Option 2, to review transactions, check balances, and more. You can also call us at (816) 252-2415, for account inquiries, transfers, loan payments, and withdrawal by check.
Our ability to process electronic deposits and withdrawals, ATM and debit card transactions WILL NOT BE AFFECTED by this change to operations.
As a reminder, if you plan to withdraw over $2000 in cash during your daily transaction,
please provide us with 24-hour notice.
If you’ve been impacted by COVID-19 and need our support, please contact us at (816) 252-2415, or email email@example.com.
We will continue to closely monitor the situation and evaluate additional measures to support our members and community as needs arise. We are living in turbulent times, together. Please look after your friends and neighbors, particularly the elderly and those with compromised immune systems. Use technology and mobile communication over in-person visits whenever possible.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department Web site.