We now offer real-time fraud reporting through our debit card processor. If we suspect fraudulent transactions have occurred, members will receive an automated phone call and be asked to verify the ZIP code associated with the debit card. Then, the system will note the last four digits of the debit card and list the transactions needed for verification.
If the call goes unanswered, members will receive a voicemail with a phone number to call for debit card transaction verification. As always, we will never request the full debit card number or Social Security number. We encourage our members to contact us immediately if they receive such a communication.